Refund policy
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Return and Refund Policy
At Ibhanan Namah, we take immense pride in curating and delivering eco-conscious, festive, and handcrafted products such as Shadu Mitti, DIY craft kits, and Ganpati Murti items. Given the seasonal, custom-made, and fragile nature of these offerings, we have specific guidelines regarding returns and refunds.
❌ No Returns Policy:
Due to the nature of our products:
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All items once shipped are non-returnable and non-exchangeable.
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We do not accept any returns on orders due to change of mind, preference, or seasonal timing.
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Our Ganpati Murtis and Shadu Mitti items are time-sensitive and customized for festive use, making them final sale items.
💸 Refunds - Limited Circumstances Only:
Refunds will only be initiated under the following scenarios:
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If your shipping address falls outside our delivery zone for specific products (e.g., Ganpati Murtis), and we are unable to fulfill the order.
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If a product becomes unavailable post-order due to stock issues.
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If your order is prepaid, and cannot be shipped due to logistics feasibility.
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If a product is received in a damaged or unusable condition, and you contact us within 24 hours of delivery with valid photo or video evidence.
🚫 COD Orders:
For Cash on Delivery (COD) orders:
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If your address falls outside our shipping service area (particularly for Ganpati Murtis), the order will be automatically cancelled.
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No refunds are applicable on cancelled COD orders as no payment would have been collected.
📦 Damaged Items:
Although we pack each product with utmost care, if a product is delivered in damaged condition:
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Please notify us within 24 hours of receiving the package.
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Email us at ibhanann@gmail.com with your order number and clear images/videos of the damage.
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Based on the evidence and our review, we may offer a replacement or refund at our sole discretion.
We request your cooperation and understanding as we aim to deliver authentic and handcrafted festive items to your doorstep with care and intention.