Refund policy

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Return and Refund Policy

At Ibhanan Namah, we take immense pride in curating and delivering eco-conscious, festive, and handcrafted products such as Shadu Mitti, DIY craft kits, and Ganpati Murti items. Given the seasonal, custom-made, and fragile nature of these offerings, we have specific guidelines regarding returns and refunds.

❌ No Returns Policy:

Due to the nature of our products:

All items once shipped are non-returnable and non-exchangeable.
We do not accept any returns on orders due to change of mind, preference, or seasonal timing.
Our Ganpati Murtis and Shadu Mitti items are time-sensitive and customized for festive use, making them final sale items.

💸 Refunds - Limited Circumstances Only:

Refunds will only be initiated under the following scenarios:

If your shipping address falls outside our delivery zone for specific products (e.g., Ganpati Murtis), and we are unable to fulfill the order.
If a product becomes unavailable post-order due to stock issues.
If your order is prepaid, and cannot be shipped due to logistics feasibility.
If a product is received in a damaged or unusable condition, and you contact us within 24 hours of delivery with valid photo or video evidence.

🚫 COD Orders:

For Cash on Delivery (COD) orders:

If your address falls outside our shipping service area (particularly for Ganpati Murtis), the order will be automatically cancelled.
No refunds are applicable on cancelled COD orders as no payment would have been collected.

📦 Damaged Items:

Although we pack each product with utmost care, if a product is delivered in damaged condition:

Please notify us within 24 hours of receiving the package.
Email us at ibhanann@gmail.com with your order number and clear images/videos of the damage.
Based on the evidence and our review, we may offer a replacement or refund at our sole discretion.

We request your cooperation and understanding as we aim to deliver authentic and handcrafted festive items to your doorstep with care and intention.